Earls Court Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Earls Court Carpet Cleaners provides professional carpet and related cleaning services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, business, company, organisation or other entity that requests, books or receives services from Earls Court Carpet Cleaners.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, spot cleaning, end of tenancy cleaning of carpets and any other cleaning or related services provided by us from time to time.
Premises means the property or properties where the Services are to be performed.
Agreement means the contract between the Client and Earls Court Carpet Cleaners comprising these Terms and Conditions and the confirmed booking details.
2. Scope of Services
Earls Court Carpet Cleaners provides professional cleaning services for domestic and commercial Clients within its designated service area. The exact services to be supplied will be agreed at the time of booking and confirmed in writing or via booking confirmation.
We reserve the right to refuse to provide Services if the Premises are unsafe, inaccessible, or present a health or safety risk to our operatives.
3. Booking Process
3.1 Bookings can be requested online or through other accepted channels as advised from time to time. A booking is only considered confirmed when we issue a booking confirmation specifying the date, time window, services requested and applicable charges.
3.2 The Client is responsible for providing accurate information regarding the Premises, the type and condition of carpets and other items to be cleaned, parking availability and any access restrictions. Quotations may be amended if the information provided is incomplete or inaccurate.
3.3 Any time or date for the Services is an estimate only. While we make reasonable efforts to attend within the agreed time window, attendance times may vary due to traffic, prior jobs or circumstances beyond our control. We will notify the Client of any significant delay where reasonably possible.
3.4 The Client must ensure that a responsible adult is present to provide access to the Premises at the agreed time or that prior access arrangements have been made. If our operative is unable to gain access, a call-out or cancellation charge may apply.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are based on information supplied by the Client and are subject to revision after inspection of the Premises. Any additional work requested or required on site that was not included in the original quotation may be charged at our prevailing rates.
4.2 All prices are quoted in pounds sterling. Any applicable taxes, levies or charges will be indicated where relevant.
4.3 We reserve the right to adjust our prices from time to time. The price applicable to a booking is the price confirmed at the time the booking is accepted, subject to clause 4.1.
5. Payments
5.1 Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit.
5.2 We may accept payment by cash, bank transfer or other approved methods. Full details will be provided to the Client in advance or on the invoice.
5.3 For commercial Clients or larger projects, a deposit or pre-payment may be required prior to the commencement of the Services. Failure to pay a required deposit may result in cancellation of the booking.
5.4 Invoices not paid by the due date may accrue interest and charges in accordance with applicable UK law. We reserve the right to suspend further services to the Client until all outstanding amounts are settled in full.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by providing us with a reasonable notice period before the scheduled appointment time.
6.2 Where the Client cancels or reschedules with short notice, we reserve the right to apply a cancellation charge, which may be a fixed fee or a percentage of the booked service value, to cover lost time and administrative costs.
6.3 If our operative attends the Premises and is unable to gain access, or if the Client is not present as agreed and no alternative access arrangements have been made, we may treat this as a late cancellation and apply the relevant charge.
6.4 In the unlikely event that we need to cancel or reschedule a booking due to circumstances beyond our control, we will offer the Client an alternative appointment. We shall not be liable for any loss resulting from such cancellation or rescheduling, other than a refund of any pre-paid amounts for services not provided.
7. Client Obligations
7.1 The Client shall provide safe and reasonable access to the Premises, including any necessary keys, codes or entry instructions.
7.2 The Client must ensure that the Premises are adequately lit, heated and supplied with electricity and water as reasonably required for the performance of the Services.
7.3 The Client must remove fragile items, valuables, small furniture and personal belongings from the areas to be cleaned prior to our arrival, or clearly notify our operative of any items that require special care.
7.4 The Client should inform us in advance of any defects, damage or special conditions that may affect the Services, such as loose carpet seams, pre-existing stains, colour instability, or prior chemical treatments.
7.5 Children and pets should be supervised and kept away from the work area during and immediately after cleaning, until carpets and surfaces are fully dry and safe.
8. Service Standards and Limitations
8.1 We will perform the Services with reasonable skill and care using methods and products appropriate to the type and condition of the carpets and surfaces being treated.
8.2 While we will use our professional expertise to treat stains and soiling, we do not guarantee complete removal of all marks, odours or discolouration. Results depend on factors including carpet age, fibre type, previous cleaning, and the nature and duration of stains.
8.3 Certain stains, such as those caused by dyes, bleaches, pet urine or harsh chemicals, may be permanent. We accept no liability where permanent staining persists despite reasonable treatment.
8.4 Shrinkage, colour run or texture changes can occur where carpets or fabrics have pre-existing weaknesses, have not been fitted correctly, or have been previously subjected to inappropriate cleaning or chemical treatments. We shall not be responsible for such effects where we have acted with reasonable care and in accordance with industry practice.
9. Liability
9.1 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.
9.2 Subject to clause 9.1, our total liability to the Client arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total fees paid or payable by the Client for the specific service giving rise to the claim.
9.3 We shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, or loss of use, arising out of or in connection with the Services.
9.4 The Client shall inspect the work upon completion and notify us promptly of any concerns. Where a justified complaint is raised within a reasonable time, we may at our discretion re-clean the affected area or offer a fair and proportionate reduction in charges. This shall be the Client's sole and exclusive remedy, subject to clause 9.1.
9.5 We are not responsible for wear, damage, or deterioration that pre-dates our visit, nor for any defect within the property structure or fixtures, including but not limited to loose tiles, poorly fitted carpets, defective seals or unstable furniture.
10. Waste Handling and Environmental Compliance
10.1 Earls Court Carpet Cleaners complies with applicable UK legislation and local regulations relating to waste and environmental protection when carrying out Services.
10.2 Any waste generated during the cleaning process, such as used cleaning materials or minor debris, will be handled in a responsible manner. Where applicable, such waste will be left in the Client's designated waste area or disposed of in accordance with local requirements.
10.3 We are not a licensed carrier of general household or commercial waste and will not remove large quantities of rubbish, furniture, old carpets, underlay or other bulky items from the Premises, unless this has been explicitly agreed as part of a separate service.
10.4 The Client is responsible for ensuring that any waste left on site following the Services is disposed of in accordance with local authority and UK waste regulations.
10.5 We will use cleaning agents and processes that are appropriate for professional cleaning. Where requested, we can provide information on the nature of the products used. The Client should inform us of any known allergies, sensitivities or environmental policies so that we may, where reasonably possible, take them into account.
11. Insurance
11.1 We maintain insurance cover appropriate to the nature of our business, including public liability insurance, in accordance with UK standards for cleaning service providers.
11.2 Evidence of insurance may be provided to Clients on reasonable request.
12. Complaints
12.1 If the Client is dissatisfied with any aspect of the Services, they should contact us as soon as reasonably practicable, giving full details of the issue.
12.2 We will investigate complaints promptly and, where appropriate, arrange a visit to inspect the work. The Client must provide us with a reasonable opportunity to rectify any shortcomings.
12.3 Failure to allow us to remedy or re-clean an area may limit the Client's right to any further claim in respect of the same issue, except where such limitation would be contrary to UK consumer law.
13. Access, Parking and Charges
13.1 The Client is responsible for ensuring that adequate parking is available for our operatives' vehicle for the duration of the visit, in reasonable proximity to the Premises.
13.2 Any parking fees or congestion charges necessarily incurred in order to carry out the Services at the Premises may be added to the final invoice, where applicable and previously advised.
14. Force Majeure
14.1 We shall not be in breach of this Agreement nor liable for any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control. These events may include but are not limited to extreme weather, transport disruption, power outages, accidents, emergencies or public health restrictions.
15. Amendments to Terms
15.1 We reserve the right to update or revise these Terms and Conditions from time to time. Any changes will apply to new bookings from the date of publication. The terms in force at the time of booking will apply to that particular booking, unless a change is required by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, including any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
18. Entire Agreement
18.1 These Terms and Conditions, together with the booking confirmation, constitute the entire agreement between the Client and Earls Court Carpet Cleaners in relation to the Services and supersede any prior understandings or arrangements, whether written or oral.
By placing a booking with Earls Court Carpet Cleaners, the Client confirms that they have read, understood and agree to these Terms and Conditions.
