Earls Court Carpet Cleaners Privacy Policy
This Privacy Policy explains how Earls Court Carpet Cleaners collects, uses, stores, and protects personal data about its customers and prospective customers in the Earls Court area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and your rights in relation to your personal data.
Scope of this Privacy Policy
This Privacy Policy applies to all Earls Court Carpet Cleaners customers and prospective customers within the Earls Court area who contact us, request a quote, book a service, or otherwise interact with us in connection with our carpet cleaning and related services. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We collect and process personal data that is necessary for us to provide our services, manage our relationship with you, and operate our business. The types of personal data we may collect include:
Identification and contact details such as your name, address, service address, and preferred contact method. Booking and service information such as details of the services requested, property type and access instructions you choose to share, booking dates and times, and records of visits. Communication records including enquiries, messages, and any feedback or complaints you send us. Billing and payment information such as records of payments received, payment method used, and related accounting entries. Technical and usage information where applicable, such as basic device and browser information and how you interact with our online booking or enquiry forms.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, through online forms, or in person. We may also collect personal data when you complete a booking, request a quote, or ask us to respond to an enquiry. In some cases we may receive personal data about you from third parties who refer you to us, such as property managers or other service providers, where they have your permission to share your details. We do not buy personal data from third party data brokers.
Lawful Bases for Processing
Under data protection law we must have a lawful basis to process your personal data. Earls Court Carpet Cleaners relies on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, manage bookings, and handle payments. Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, keeping records of work completed, and responding to general enquiries. Legal obligation: We may process and retain certain personal data to comply with legal and regulatory requirements, such as tax, accounting, and consumer protection laws. Consent: In limited cases we may rely on your consent, for example where it is required to send certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our cleaning services, including scheduling appointments, confirming bookings, and carrying out agreed work. To communicate with you about enquiries, quotes, bookings, changes to services, and follow up after a visit. To manage our business operations, including customer service, quality assurance, staff training, and record keeping. To process payments and manage invoices, receipts, and related financial records. To comply with applicable laws, respond to lawful requests from authorities where required, and protect our rights and those of our customers.
Data Retention
We keep personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. In general, we retain basic customer and booking records for a period that allows us to respond to queries about past work, manage repeat bookings, and meet tax and accounting requirements. When personal data is no longer needed, it will be securely deleted, anonymised, or otherwise put beyond use in accordance with applicable data protection law and our internal retention policy.
Data Processors and Third Party Service Providers
We may use carefully selected third party service providers to help us deliver our services and operate our business. These providers may act as data processors on our behalf and may process your personal data only in accordance with our instructions. Examples include providers of booking or scheduling tools, payment processing services, customer relationship management systems, and secure data storage or backup services. When we use data processors, we take steps to ensure that appropriate contractual and technical safeguards are in place to protect your personal data. We do not sell your personal data to third parties.
International Data Transfers
If any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is afforded a level of protection that is essentially equivalent to that under UK data protection law. This may include using standard contractual clauses or relying on other legally recognised transfer mechanisms.
Data Security
We take reasonable and proportionate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure storage and systems, and maintaining internal policies and guidance for staff who handle personal data.
Your Data Protection Rights
Under data protection law you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you. Request correction of inaccurate or incomplete personal data. Request erasure of your personal data where there is no good reason for us to continue processing it. Object to processing of your personal data where we rely on legitimate interests and your particular situation gives rise to an objection. Request restriction of processing of your personal data in specific circumstances. Request the transfer of your personal data to you or to a third party where this is technically feasible and lawful. Withdraw consent where we rely on consent to process your personal data.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the details provided on our main customer information materials or by your usual communication channel with Earls Court Carpet Cleaners. We may need to verify your identity before responding to certain requests. We aim to respond to all valid requests within one month, or as otherwise required by law.
Right to Complain
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has not been handled in accordance with data protection law. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority, and we encourage you to contact us first so that we can try to resolve any issues.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes we will take reasonable steps to bring them to your attention. The most recent version of this Privacy Policy will always apply to the personal data we hold and process about you.
